Shipping Policy

Last updated: October 16, 2026

Thank you for shopping with YoursCart. We aim to make your order and delivery experience as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through yourscart.online.

1. Shipping Coverage

We currently offer delivery across India.

Delivery availability may depend on the serviceability of the address provided at checkout.

2. Order Processing

Orders are generally processed after they are successfully placed and confirmed.

We aim to process orders within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

3. Delivery Time

After an order has been shipped, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Estimated delivery times are not guaranteed and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete addresses

• Remote or hard-to-reach locations

• Unforeseen logistical or operational circumstances

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

From time to time, we may offer free shipping or promotional shipping rates.

5. Cash on Delivery (COD)

We may offer Cash on Delivery (COD) for eligible locations and products.

For COD orders, you are required to pay the full order amount to the delivery partner at the time of delivery.

COD availability may depend on your location, order value, product availability, courier serviceability, and other operational factors.

We reserve the right to restrict COD availability for certain customers, locations, or orders.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact details provided during checkout.

For certain COD orders, we may contact you by phone, SMS, WhatsApp, or email to confirm the order before dispatch.

Orders that cannot be verified or confirmed may be cancelled.

7. Tracking Your Order

Where tracking information is available, we will provide the applicable tracking details after your order has been shipped.

You can use the tracking information to monitor the progress of your shipment.

Tracking information may take some time to update after the shipment has been handed over to the courier.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Valid phone number

YoursCart is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to accept the package, additional shipping or re-delivery charges may apply where applicable.

9. Failed Delivery Attempts

The courier may make multiple delivery attempts depending on its delivery procedures.

If the customer is unavailable, provides an incorrect address, does not respond to the courier, or refuses a COD shipment, the order may be returned to the sender.

For COD orders, repeated refusal or failure to accept orders may result in COD restrictions on future purchases.

10. Delayed or Lost Shipments

Although we work with delivery partners to ensure orders are delivered safely and on time, delivery delays can occasionally occur.

If your order is significantly delayed or appears to be lost in transit, please contact us at yourscart.online@gmail.com with your order number.

We will review the shipment status and assist you as reasonably possible.

11. Damaged Packages

If your package appears visibly damaged when delivered, we recommend recording the condition of the package before opening it.

If the product inside is damaged, please follow the procedure described in our Return & Refund Policy and contact us within the applicable 7-day replacement period.

Clear photographs and an unboxing video may be required to verify the claim.

12. Delivery Completion

Once the courier records the order as delivered to the address or recipient provided during checkout, the shipment may be considered delivered.

If you believe an order has been incorrectly marked as delivered, contact us as soon as possible at:

yourscart.online@gmail.com

We will review the available delivery information and assist you where possible.

13. Changes to Shipping Policy

YoursCart reserves the right to modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

If you have questions regarding shipping or your order, please contact us:

YoursCart
Website: yourscart.online
Email: yourscart.online@gmail.com

We will do our best to assist you with your order and delivery-related questions.