Return & Refund Policy

Last updated: October 16, 2026

Thank you for shopping with YoursCart. We want you to have a positive shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return & Replacement Window

We offer a 7-day replacement policy from the date of delivery.

Returns or replacements are accepted only in the following circumstances:

• The product arrived damaged.

• The product is defective or does not function as described.

• You received an incorrect product.

We do not accept returns or replacement requests simply because you changed your mind, no longer want the product, ordered the wrong item, or are dissatisfied with the product for reasons unrelated to damage, defect, or incorrect fulfillment.

2. Unboxing Video Requirement

For damaged, defective, or incorrect products, customers are strongly requested to record a continuous, clear unboxing video when opening their package.

The video should clearly show:

• The unopened package before opening.

• The package being opened.

• The product and its condition immediately after opening.

• Any visible damage, missing components, or incorrect product.

This video may be required to verify a damage or incorrect-product claim.

Claims without sufficient evidence may be subject to review and may not qualify for a replacement.

3. How to Request a Replacement

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery at:

yourscart.online@gmail.com

Please include:

• Your order number

• Your name

• A description of the issue

• Clear photographs of the product

• An unboxing video, where applicable

Our team will review the information and determine whether the product qualifies for a replacement.

Please do not send the product back before receiving instructions from us.

4. Replacement Eligibility

To qualify for a replacement, the product must be reported within the applicable 7-day period and the issue must be verified by our team.

The product may not qualify for replacement if the damage or defect appears to have resulted from:

• Improper use

• Accidental damage

• Misuse or negligence

• Unauthorized modification or repair

• Failure to follow the product's instructions

• Normal wear and tear

• Damage occurring after delivery

Products returned without prior approval may not be accepted.

5. Replacement Process

Once your claim has been reviewed and approved, we will provide instructions for the replacement process.

Where applicable, the defective or incorrect product may need to be returned before a replacement is dispatched.

Replacement availability may depend on stock. If the same product is unavailable, we will contact you regarding an appropriate alternative solution.

6. Refunds

YoursCart primarily provides replacements rather than refunds for eligible damaged, defective, or incorrect products.

Refunds are not provided for:

• Change-of-mind requests

• Products that the customer no longer wants

• Incorrect usage

• Accidental damage

• Normal wear and tear

• Failure to follow product instructions

If a refund is approved in exceptional circumstances, the refund will generally be processed using an appropriate electronic payment method.

7. Cash on Delivery (COD) Orders

For approved refunds relating to COD orders, refunds cannot be provided in cash at the doorstep.

Customers may be asked to provide valid payment details, such as:

• UPI ID

• Bank account details

• Other information reasonably necessary to process the refund

The customer is responsible for providing accurate payment details. YoursCart is not responsible for delays caused by incorrect or incomplete information provided by the customer.

8. Return Shipping

For products confirmed to be damaged, defective, or incorrectly delivered, YoursCart will cover the applicable return shipping or pickup cost, subject to approval of the claim.

Customers are responsible for return shipping costs for requests that do not qualify under this policy.

We will provide return instructions where a return is required.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

yourscart.online@gmail.com

Cancellation requests cannot always be guaranteed once an order has been processed, packed, or shipped.

Once an order has been shipped, cancellation may no longer be possible.

10. Refund Processing Time

If a refund is approved, it will be initiated after the applicable verification and processing requirements have been completed.

The time required for the amount to appear in your account may vary depending on your bank, UPI provider, payment gateway, or other payment service.

11. No Change-of-Mind Returns

We do not accept returns or replacement requests solely because a customer:

• Changed their mind

• Does not like the product

• Ordered the wrong product

• No longer needs the product

• Decided that the product is not suitable for their personal preference

Please carefully review the product information before placing your order.

12. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with an eligible product issue, please contact us:

YoursCart
Website: yourscart.online
Email: yourscart.online@gmail.com

We will review eligible requests and provide assistance as reasonably possible.

YoursCart reserves the right to verify claims and determine eligibility for replacement or refund in accordance with this policy and applicable law.