Refund policy
RETURN AND REFUND POLICY Last updated: August 26, 2026
At YoursCart, we want you to have a smooth and reliable shopping experience. If there is an issue with your order, please contact us and we will work to resolve it.
1. ELIGIBILITY FOR RETURNS
We accept returns for products that:
• Arrive damaged or defective.
• Are incorrect or different from the product ordered.
• Do not match the product description or advertised features in a material way.
• Are missing essential parts or accessories.
For eligible products, please contact us as soon as possible after receiving your order.
Products must generally be returned in their original condition, with original packaging and accessories where applicable.
2. RETURN REQUEST PERIOD
Please contact us within 7 days of receiving your order if you believe your product is damaged, defective, incorrect, or materially different from what was advertised.
To request a return, email us at:
yourscart.online@gmail.com
Please include:
• Your order number
• Your name
• A description of the issue
• Clear photographs of the product
• A short video showing the issue, where appropriate
We may request additional information to evaluate the problem.
3. DAMAGED OR DEFECTIVE PRODUCTS
If your product arrives damaged or has a manufacturing/product defect, please contact us with photographs or video evidence.
After reviewing the request, we may offer an appropriate resolution, which may include:
• Replacement of the product; or
• Refund of the eligible amount.
We will communicate the available resolution to you after reviewing the issue.
4. WRONG PRODUCT OR MISSING ITEMS
If you receive a product different from what you ordered or an essential item is missing, contact us at:
yourscart.online@gmail.com
Please provide your order number and photographs of the package and product.
We will review the issue and arrange an appropriate resolution where the claim is verified.
5. CHANGE-OF-MIND RETURNS
Unless a product's individual listing specifically states that change-of-mind returns are accepted, YoursCart does not guarantee returns solely because a customer changes their mind or no longer wants the product.
However, this does not affect your rights where a product is defective, incorrect, materially different from its description, or otherwise covered by applicable consumer-protection law.
6. NON-RETURNABLE ITEMS
Certain products may not be eligible for return because of their nature, hygiene considerations, customization, or other applicable restrictions.
Any product-specific return restrictions will be clearly mentioned on the relevant product page.
7. REFUNDS
Once an eligible return/refund is approved, the refund will be processed using the applicable payment/refund method.
The time for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
If a refund has been approved but you have not received it after the stated processing period, please contact us at:
yourscart.online@gmail.com
8. RETURN SHIPPING
Where the return is due to a verified issue such as a defective, damaged, incorrect, or materially misdescribed product, YoursCart will provide appropriate instructions regarding return shipping.
For any other return that we expressly agree to accept, the applicable return-shipping responsibility will be communicated to the customer before the return is processed.
9. ORDER CANCELLATION
If you need to cancel an order, contact us as soon as possible at:
yourscart.online@gmail.com
Cancellation requests cannot always be guaranteed once an order has been processed, shipped, or handed over to the delivery carrier.
10. INCORRECT ADDRESS
Customers are responsible for providing accurate delivery information during checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible. Additional delivery or reshipping costs, where applicable, may be communicated before a reshipment is arranged.
11. FRAUDULENT OR ABUSIVE CLAIMS
We reserve the right to investigate claims involving suspected fraud, repeated abuse of the return process, or misleading information.
This does not affect legitimate consumer rights under applicable law.
12. CONTACT US
If you have any questions about returns or refunds, contact us:
YoursCart
Website: yourscart.online
Email: yourscart.online@gmail.com
We aim to review customer requests and provide a clear resolution as quickly as reasonably possible.